Terms of Service

By using this website, www.debaeccandles.com, and all webpages within www.debaeccandles.com, you agree to the following Terms of Service and Privacy Policy.

Payment

We accept Visa, Mastercard, American Express, and Discover, as well as card payments made via Apple Pay. Payment is required at time of checkout.

Shipping & Lead Times

Each of our candles is made using curated fragrance and is hand-poured using artisanal techniques. Please allow up to three business days for order processing and up to three weeks for bulk/wholesale order processing so we can maintain our practices. Our goal is to process orders as quickly as possible without compromising a quality product.

Orders are shipped via USPS First Class and Parcel Select (2-8 business days) and are only shipped within the United States at this time. Shipping is free on orders over $50.00 with code SHIPFREE at checkout.

You will receive an email with your tracking information once your package has shipped. Please contact us at support@debaeccandles.com if you have concerns regarding the timeliness of your order.

Summer Shipping Policy/Practices

Depending on the time of the year and your location, warmer temperatures (above 90 degrees) may alter your product during transit. De Baec candles are made with soy wax, a softer wax that is susceptible to heat. Please order at your own risk.

We do our best to combat the heat by insulating our packages with multiple layers of cardboard and biodegradable packing peanuts, and including cooling gel packs if needed.

In temperatures above 80 degees, our candles ship on Mondays or Tuesdays via 2-Day priority mail to reduce the likelihood that they get stuck in transit over the weekend. We also offer expedited shipping (recommended to reduce the possibility that your candles may sit inside a warm location for an extended period of time). Please consider expediting your shipping and be sure to keep an eye on your tracking updates so you can promptly receive your items and bring them indoors to a cooler location.

Sales Tax

Sales tax is added at time of checkout and is calculated using the shipping address you provide. Sales tax rates vary depending on your state and any additional local sales tax rates.

Returns and Exchanges

Your satisfaction is very important to us. Please email us at support@debaeccandles.com with any concerns regarding your order and we will do our best to resolve any issues or concerns. Unfortunately, we are not able to accept returns or exchanges at this time, but may be able to provide refunds or replacements if needed.

Undelivered or Damaged Items

We prioritize clean candles and do not include additives to strengthen our pure, clean soy wax. Soy wax is a softer wax that is susceptible to damage from rough shipping and handling as well as heat during warmer weather. We do our best to package delicate candles to avoid damage, but what happens during transit is unfortunately out of our control.

Please contact support@debaeccandles.com if your order does not arrive as expected.

If damaged, please keep your order and do not discard until you have contacted De Baec support at support@debaeccandles.com and your case has been resolved. Please provide a picture and description of the damage so we can communicate this to our shipping provider. We will promptly send a replacement with free shipping.

Unclaimed Items

The customer is responsible for the cost of reshipment for items that are unclaimed and returned to De Baec.

Changing Terms

De Baec reserves the right to edit, modify, or change these terms and conditions at any time without notice.

Contact

See our contact page for mailing address and email.

Copyright Infringement

Please contact us at support@debaeccandles.com to report any copywrite infringement.